Our MV1 taxi (pictured above) provides added accessibility and can be specially requested for those with a wheelchair, crutches or other mobility issues. This vehicle provides 3 regular seats, 1 wheelchair seating area and an extendable curbside ramp. Please request at time of your reservation with Medical Answering Services.
MEDICAID TRANSPORTATION ride arrangements:
#1 - Requesting transportation
Prior authorization of taxi and livery services is required to ensure that Medicaid enrollees use the means of transportation most appropriate to their Medical needs. Orders for taxi or livery services shall be made in advance. Ordering transportation can either be done by the Medicaid enrollee, or by the Medicaid enrollees medical provider. The ride request must be phoned in to Medical Answering Services at 1-866-753-4543 or 1-315-701-7551
#2 - Information needed at time of request
At the time of your call please have your Medicaid number ready for the Medical Answering Services representative. Please have the exact addresses for the origin and destination of the trip you are planning. If a mobility issue requires the use of our MV1 wheelchair accessible taxi (as seen above) then you must request that vehicle.
#3 - If approval is given for your trip request
An Ithaca Dispatch, Inc. representative will call you the day before your approved trip to tell you that Medical Answering Services has granted permission for us to be your trip provider. (please note that Ithaca Dispatch, Inc. will not call if the trip request is denied)
#4 - Confirming your ride request on day of trip
On the day of your scheduled ride you will need to call Ithaca Dispatch, Inc. a minimum of 2-hours prior to your trip. Without confirmation that the ride is still desired, the trip plans will be cancelled and no transportation will be sent.